CuttingBoardMaster(CBM) does not currently provide refunds, but will exchange any item(s) within the first 12 months of purchase if the product is damaged in freight or is not experiencing “normal” wear and tear. Normal wear and tear is defined as inevitable physical decline of the condition of a product from time and usage. If CBM agrees that the product has some type of defect in the workmanship or materials used, the board will be automatically replaced or repaired for free. Ex. – board is not flat (plus or minus 3/32 of an inch edge to edge).